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{"id":13,"date":"2022-04-20T16:53:31","date_gmt":"2022-04-20T09:53:31","guid":{"rendered":"http:\/\/skfoods.vn\/?page_id=13"},"modified":"2025-04-11T09:18:42","modified_gmt":"2025-04-11T02:18:42","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/skfoods.vn\/en\/returns-and-refunds\/","title":{"rendered":"Returns And Refunds"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1618051674\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"350\" src=\"https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn.png\" class=\"bg\" alt=\"\" srcset=\"https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn.png 1600w, https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn-800x175.png 800w, https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn-1400x306.png 1400w, https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn-768x168.png 768w, https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn-1536x336.png 1536w, https:\/\/skfoods.vn\/en\/wp-content\/uploads\/2022\/05\/banner-title-skfoodsvn-600x131.png 600w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-waves-opacity-3\">\n\t\t<svg viewBox=\"0 0 1000 300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n\t<path class=\"ux-shape-fill\" opacity=\"0.05\" d=\"M1014 264V386H206L34 300C34 300 344.42 277.16 436 221C542 156 590 160 704 209C811 255 899.11 214.94 979 346L1014 264Z\"\/>\n\t<path class=\"ux-shape-fill\" opacity=\"0.1\" d=\"M-302 55C-302 55 -66.73 263.25 50 214C178 160 283 116 353 141C445.68 174.1 534.28 256.19 588 249C692.9 235 764.52 75.94 855 131C940.61 183.09 1000 254 1000 254V328L-306 338L-302 55Z\"\/>\n\t<path class=\"ux-shape-fill\" opacity=\"0.15\" d=\"M-286 255C-286 255 -72 152 52 126C176 100 255 155 436 227C581.57 284.91 614.7 277.79 708 227C787 184 1009 3.0001 1093 164C1146 265.63 1031 293 1031 293L924 377L-288 389L-286 255Z\"\/>\n\t<path class=\"ux-shape-fill\" opacity=\"0.3\" d=\"M-24 69C-24 69 275.68 370.66 389 314C397 310 622 316 673 356C690.47 369.7 845 224 890 182C944.8 130.85 1018 92 1078 143C1154.12 207.7 1196 242 1196 242L1184 374L-28 386L-24 69Z\"\/>\n\t<path class=\"ux-shape-fill\" d=\"M-12 201C-12 201 58 284 182 258C306 232 342.29 221.23 456 264C565 305 640.82 288.36 721 249C776 222 837.5 191.31 935 253C984 284 1030 279 1030 279L1024 430L-12 440V201Z\"\/>\n<\/svg>\n\t<\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1088964108\" class=\"text-box banner-layer x50 md-x50 lg-x50 y30 md-y30 lg-y30 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1 style=\"text-align: center;\"><span style=\"font-size: 25pt;\"><strong>RETURNS AND REFUNDS<\/strong><\/span><\/h1>\n<div class=\"is-divider divider clearfix\" ><\/div>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1088964108 {\n  width: 100%;\n}\n#text-box-1088964108 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1618051674 {\n  padding-top: 300px;\n}\n#banner-1618051674 .overlay {\n  background-color: rgba(0, 0, 0, 0.75);\n}\n#banner-1618051674 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row row-small align-center\"  id=\"row-1004773060\">\n\n\t<div id=\"col-1967994615\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p style=\"text-align: justify;\"><strong>1. Check out the goods when receiving<\/strong><\/p>\n<p style=\"text-align: justify;\">You are required to check and confirm to goods quatity and quality. If you agree to down payment, all arasing problems later on will not count on our responsibility.<\/p>\n<p style=\"text-align: justify;\">We would recommend you to contact our indicated contactable person and let the representative know the details of your package.<\/p>\n<p style=\"text-align: justify;\">Our customer service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.<\/p>\n<p style=\"text-align: justify;\">If you do not want to get the goods, you shall pay the returns shipping fee at VND 30000 (for domestic delivery fee) to SK Foods. (SK Foods will pay this fee if that was not your order).<\/p>\n<p style=\"text-align: left;\"><strong>2. Exchange condition <\/strong><\/p>\n<p style=\"text-align: justify;\">The goods should be as the description, size and other information as delivery notice.<\/p>\n<p style=\"text-align: justify;\">The products which you did not order or a damaged\/defective product.<\/p>\n<p style=\"text-align: justify;\">All products must be as the original packaging.<\/p>\n<p style=\"text-align: left;\"><strong>3. Return order <\/strong><\/p>\n<p style=\"text-align: justify;\">To return the order, you need to follow these below step:<\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>Step 1:<\/strong> Contact to SK Foods to details of products condition.<\/li>\n<li style=\"text-align: justify;\"><strong>Step 2:<\/strong> Return the products to SK Foods as instructed.<\/li>\n<li style=\"text-align: justify;\"><strong>Step 3:<\/strong> Return products shall be within 3-5 days after receiving.<\/li>\n<\/ul>\n<h1 style=\"text-align: center;\">QUALITY ASSURANCE &amp; WARRANTY TERNS<\/h1>\n<ul style=\"list-style-type: disc;\">\n<li data-start=\"112\" data-end=\"295\">Party A guarantees that the product is manufactured in accordance with the declared quality standards and agrees to provide warranty in case of defects caused by manufacturing faults.<\/li>\n<li data-start=\"297\" data-end=\"409\">The warranty period is <strong data-start=\"320\" data-end=\"359\">18 months from the date of delivery<\/strong>, applicable only to manufacturer-related defects.<\/li>\n<li data-start=\"411\" data-end=\"502\">Party B must store the goods in a <strong data-start=\"445\" data-end=\"474\">dry, well-ventilated area<\/strong>, away from direct sunlight.<\/li>\n<li data-start=\"504\" data-end=\"608\">Party A retains a sample of the product at the time of production and stores it under normal conditions.<\/li>\n<li data-start=\"610\" data-end=\"726\">In the event of a warranty or return request, the product from Party B will be compared against the retained sample.<\/li>\n<li data-start=\"728\" data-end=\"951\">If the retained sample remains in good condition while the goods from Party B fail to meet the standard, <strong data-start=\"833\" data-end=\"886\">Party A reserves the right to reject the warranty<\/strong>, as the defect is deemed unrelated to the manufacturing process.<\/li>\n<li data-start=\"953\" data-end=\"1205\">In case both parties cannot reach an agreement regarding the cause of the defect, an <strong data-start=\"1038\" data-end=\"1065\">independent third party<\/strong> (mutually agreed upon by both parties) will be invited to conduct an inspection. The cost of inspection shall be borne by the losing party.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-223477948\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-223477948 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":11,"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1272,"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/1272"}],"wp:attachment":[{"href":"https:\/\/skfoods.vn\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}